We take all possible care to ensure that the goods are not defective in any way prior to being dispatched. We acknowledge however that there will be rare occasions when supplied product may be defective. Manufacturers Warranties cover defective goods against faulty materials or workmanship only. General wear and tear, damage due to incorrect or inappropriate fitting, inappropriate use or operation or use or operation that is outside the manufacturer’s instructions and/or guidelines is not covered.
We will replace any defective goods covered by manufacturers warranty providing they are returned to us within 14 days of purchase. If a defective item which is not covered by statutory warranty is returned to us after 14 days since the date of purchase, consumers should also be aware that they may only be entitled to a partial refund if the fault develops after the consumer has enjoyed some use of the item.
Please note: We only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.
We advise customers to choose carefully when purchasing. We will happily exchange products which have been purchased by you in error providing that they are unopened and in original condition and that they are returned to us within 30 days of purchase. All costs, associated with the return of the item to us, is the responsibility of the customer. A further shipping charge will be applied for the delivery of the new product. Alternatively you can return the item to the store in a resellable condition within 30 days and we happily exchange it for you.
All returned products will be refunded or exchanged, provided they have not been used or damaged. Postage costs will only be refunded if goods were received in error.
Any items damaged during return due to insufficient packaging may only receive a part refund at Adamson Luggage’s discretion.
Returns for refund will only be accepted within 14 days of purchase. Returned items must be unopened and in original condition and include all the original packaging. Shipping and handling cost are not refundable.
Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell.
Sale, clearance or end of line items cannot be returned or exchanged for any reason other than fault with the product as the item has been reduced in price to clear.
STEP 1. Pack the item to be returned (only unused items, with authentic labels, instructions, guarantee leaflets and other hangtags and wrappings) in its original carton to prevent damage while in transit.
Your contact telephone number
Item number and/or description of item being returned
Reason for the return
STEP 3. Ship your carton insured and prepaid by courier to the address on the return label:
Adamson Luggage, Returns Dept.,
3 Johnsons Place,
STEP 4. Provided you have respected all return requirements, we will refund you within 14 days. In the event you have not respected all return requirements, we will advise you by e-mail why we cannot approve your return.