The legendary aircraft from the pioneering era of aircraft construction travel are the great inspiration for our luggage ranges made of aluminium. Especially the parallel-grooved aluminium structure marks the difference. It lends our luggage the characteristic design that makes all RIMOWA products distinctive and unique to this day.
RIMOWA REPAIR CENTRE - DUBLIN, IRELAND
We at Adamson Luggage are proud to be the authurised repair center for RIMOWA luggage. Should you have any issues with your luggage then please do not hesitate to contact us where we will endeavor to help out as best and as quick as we can. Please bring in proof of purchase with your luggage for warranty repairs.
5-year guarantee on travel and business luggage. Worldwide (excluding United States and
Canada). RIMOWA provides a five-year manufacturer’s guarantee on the product you purchase
in accordance with the conditions below for the first purchaser or person receiving the product as
a present, starting with the purchase date (guarantee period).
This guarantee only applies if the usability of the product is considerably adversely affected by a
material or manufacturing fault already present at the time of hand-over (defect).
This warranty does not apply, however, if the usability is restricted by abrasion, improper use, faulty
operation, or externally occurring forces (particularly flight or transport damage, e.g. deformation,
cracks, body breakages, scratches, wear etc.) or by liquids (please observe in particular the care
instructions attached below). We recommend having the product inspected by a third party
immediately after retrieval from transport handling and immediately reporting any damage to
the carrier (e.g. airline or railway company) who is insured against this. Any expendable parts such
as batteries and light bulbs, which are installed in the product or included in delivery, shall also be
excluded from the warranty.
Among other things, some product series are characterised by special leather fittings, particularly
on the handle and at the corners of the suitcase. Leather is a natural product that can change,
discolour or fade, particularly under the influence of skin contact, light and water, but also through
the use of unsuitable cleaning agents, post-purchase impregnation and textile dyes. Heat and
dehydration can lead to the formation of cracks or tears in the leather. These occurrences are not
covered by the guarantee.
Some product series have been equipped with the RIMOWA Electronic Tag. Malfunction or
the disruption of servers for storage and transmission of data or errors in connection with the use
of the app (airline or RIMOWA) do not apply as a considerable adverse effect to the use of the
RIMOWA Electronic Tag and are not covered by this warranty.
To claim our guarantee, immediately inform a RIMOWA dealer or an authorised RIMOWA service
centre of any defect within the guarantee period and hand over or send the product and the
completed certificate of guarantee or original proof of purchase. You can find RIMOWA dealers
and authorised service centres on our website www.rimowa.com.
RIMOWA will then decide whether the defect is covered by the guarantee. If this is the case,
RIMOWA will repair or replace the product. For this RIMOWA will cover the costs occurred incl.
the return shipment. The sending costs are borne by the purchaser. The product may also be
replaced with a comparable successor product. Incidental and consequential damage (e.g. financial
losses) are not included under this warranty. The guarantee is limited to the value of the product. If
RIMOWA agrees to guarantee a case, claims from this guarantee lapse six months after they have
been asserted but not before expiry of the guarantee period.
This guarantee grants you exclusively the rights described above. In addition, you may also have
other statutory rights, particularly country-specific rights (e.g. against the seller), which differ in
the way they regulate liability for defects, compensation claims and consequential damage and
are possibly more extensive.
We wish you lots of pleasure with your travel and business luggage from RIMOWA.